Hovo 600 Series FAQ

To download or read the User Manual Click Here.

No. but after the battery is completely recharged by its docking station, you can press the "CLEAN" key to resume cleaning. To save power consumption, you can turn power switch off after battery is fully charged.

To save power consumption, you can turn power switch off and unplug charging station after battery is fully charged.

Turn on power switch on the unit side before recharge battery. Otherwise, E10 error code will show up.

Hovo 620 finds the charging station using stronger signal between its unit and base. This way, the docking process is quick and efficient.

The following diagram illustrates how primary filter and HEPA filter work.

Hovo 620 can clean carpets that are thick up to 1/2". Hovo 620 can climb up 1/2" carpet. It will not go over rug with tassels since the roller brush will not do reverse action like Roomba unit.

View Hovo 600 error codes meanings and trouble shooting.

Do you clean hairs on roller brush? Dirty roller brush will shorten unit running time.

Check your unit's wheel and make sure there is no hair or debris stuck in it. Also use your hand to check if you can rotate the wheels freely. If your wheels are clean and can rotate freely, then you may need to buy a new wheel or send your unit in for repair. If your unit moves clockwise, then your right wheel has issues. If your unit moves counter-clockwise, then your left wheel has issues. Check the video below for further guidance

Hovo 620 model has two extra features; UV light to kill germs and mopping pad to mop hard surface floors. Two washable microfiber mopping pads are included inside package to do dry or wet mopping. You can also use third party Kirkland Scotch Brite ^™or Swiffer Sweeper^™ pads to perform your mopping or sweep floor cleaning. It is easy to mount third party pad on mopping trailing bar.

See photos below:

If your unit still does not work after troubleshooting your unit, then you may need to send it in for repairs. If it is under warranty, you will need to pay for shipping fee. Please email your issue to support@metapo.com and include the following:

• -Your model
• -Copy of your purchase receipt
• -Describe your unit's issue
• -A video of showcasing the issue

Email us here

New unit has a 1 year warranty, and a 6 month warranty for it's battery. Refurbished units comes with a 3 month warranty. You will also need to pay for shipping fee if your unit needs to be serviced.

More info here

Warrranty only covers the United States.

To keep your robot vacuum cleaner running optimally, remember to empty the dustbin, clean the roller and side brushes, and check to make sure there is no hair or debris stuck on the wheels.